Let's Connect
We're here to help you discover the finest natural products. Whether you have questions, need support, or want to learn more about our sustainable sourcing practices, we'd love to hear from you.
Multiple Ways to Reach Us
Choose the communication method that works best for you. Our dedicated team is ready to assist with product inquiries, order support, or partnership opportunities.
Contact Information
Have questions about our natural products or need assistance with your order? We're here to help! Reach out to us through any of the following channels.
Our Location
Tamale-Kumbungu Rd
Tamale, Ghana
Phone Support
Main: 0242122240
Monday - Saturday: 8:00 AM - 6:00 PM (GMT)
Email Support
Main: info@truandrew.com
24/7 Email Support - Average response: 2 hours
Send us a Message
Fill out the form below and we'll get back to you within 24 hours
Visit Our Store
Experience our natural products firsthand at our flagship store in Tamale. Our knowledgeable staff is ready to help you find the perfect products for your needs.
Store Hours
Store Services
Parking & Access
Frequently Asked Questions
Quick answers to common questions about our products and services
All our products are sourced from certified organic farms and undergo rigorous quality testing. We work directly with farmers who use sustainable practices and avoid synthetic pesticides and chemicals.
Yes, we ship worldwide! Shipping costs and delivery times vary by location. Contact us for specific shipping rates to your country.
We offer a 30-day return policy for unopened products in original packaging. If you're not satisfied with your purchase, contact us for a full refund or exchange.
Absolutely! We encourage customers to visit our store in Tamale where you can see, smell, and sample many of our products before making a purchase. Our staff can also provide personalized recommendations.
Once your order is shipped, you'll receive a tracking number via email. You can also log into your account to view order status and tracking information. For any tracking issues, contact our customer support team.
We accept various payment methods including credit/debit cards (Visa, MasterCard), mobile money, bank transfers, and cash on delivery for local orders. All online payments are processed securely.